Chief Customer Advocate

2 weeks ago

Shimoga, Karnataka, India beBeeCustomerFacing Full time ₹ 9,00,000 - ₹ 12,00,000
Executive Assistant Role

As a valued member of our organization, you will play a vital role in maintaining and updating records of customer interactions. Your primary responsibility will be to handle customer complaints, providing timely solutions that meet customer expectations.

Key Responsibilities:
  • Maintain accurate and up-to-date customer interaction records for seamless reference and decision-making purposes.
  • Handle customer complaints efficiently, ensuring prompt resolutions within established timeframes.
  • Understand various documents related to sales agreements, deeds, and other legal documentation to ensure compliance with industry regulations.
  • Process customer registration and facilitate the processing of legal documentation with ease.
  • Leverage MS Office skills, including Excel, Word, and PowerPoint, to enhance productivity and deliver high-quality results.
  • Stay open to learning and working with AI-powered tools to improve customer experience and stay ahead in the industry.
  • Follow up on outstanding payments to maintain cash flow and minimize financial risks.
  • Engage with financial institutions for documentation purposes, fostering strong relationships and streamlining processes.
  • Additional Skills:
    • Familiarity with industry regulations and Stamp Duty & Registration department guidelines is essential for success in this role.
    • Liaise effectively with Account, Legal, and Liaisoning departments to ensure seamless communication and collaboration.
    • Process customer accounts and file documents accurately and efficiently.
    • Work towards achieving Turnaround Times (TAT) goals to drive business growth and customer satisfaction.

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