Customer Service Advocate

2 days ago

Shimoga, Karnataka, India beBeeCandidate Full time ₹ 14,20,000 - ₹ 35,20,000

Job Opportunity Overview

We are seeking a highly skilled and motivated Candidate Support Specialist to join our team. As a key member of our support team, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

The ideal candidate will have excellent written and verbal communication skills, be able to work independently and as part of a team, and possess strong organizational skills and attention to detail.

Key Responsibilities:

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

We're Looking For:

  • A High-Agency individual who takes initiative, makes decisions, and tackles challenges proactively.
  • A Communication Champion who communicates with clarity, professionalism, and empathy.
  • A Detail Detective who has a keen eye for detail and excels at solving problems.
  • A Tech-Savvy individual who is comfortable with Google Sheets and eager to learn new software tools.
  • A Team Player who collaborates enthusiastically and is always eager to learn and grow.

Requirements:

  • Excellent written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

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