Customer Service Director
11 hours ago
Job Title: Service Manager
We are seeking an experienced professional to lead and manage service operations for customers of press part tooling.
Key Responsibilities:
- Manage Annual Maintenance Contracts to ensure timely execution, maintaining a high level of customer satisfaction.
- Proactively resolve customer complaints by engaging with customers to understand their needs and delivering solutions.
- Coordinate across departments to facilitate smooth service delivery, ensuring that all stakeholders are aligned and working towards common goals.
- Mentor and guide service engineers and technicians to enhance their skills and knowledge, enabling them to provide exceptional service to customers.
- Develop and maintain service documentation and performance reports to track progress and identify areas for improvement.
- Foster a culture of continuous improvement in service quality and customer satisfaction, driving excellence through employee engagement and empowerment.
- Collaborate with sales and R&D teams to gather customer feedback and product enhancement ideas, incorporating these insights into future product development.
Requirements:
- Bachelor's degree in Mechanical Engineering or related field.
- 8-10 years of experience in Pharma Engineering/Tooling industry, with a proven track record of leadership and team management.
- Excellent troubleshooting and technical support capabilities, with the ability to analyze complex problems and deliver effective solutions.
- Experience in handling audits and regulatory compliance, ensuring that all processes are aligned with industry standards and best practices.
Location: Mumbai, India. We offer a competitive salary range and opportunities for career growth and development.
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