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Customer Service Liaison
3 weeks ago
Discover a career opportunity that leverages your exceptional customer service skills as a Chat Process Executive. As a key member of our team, you will be responsible for handling customer inquiries via chat in a timely and professional manner.
About the RoleThis is a full-time position requiring strong communication skills to interact with customers in a fast-paced environment. Your primary responsibilities include:
- Responding promptly and accurately to customer queries via chat.
- Providing detailed product/service information while ensuring excellent customer satisfaction.
- Resolving customer complaints efficiently through effective communication and collaboration.
- Maintaining accurate documentation of all interactions according to company policies.
In addition, you will work collaboratively with internal teams to resolve issues and ensure seamless customer experience.
Requirements- Education: Bachelor's degree or higher in any field.
- Excellent written English communication skills are essential.
- Ability to multitask and manage pressure in a dynamic work environment.
