
Executive Customer Service Manager
1 week ago
We are seeking a dynamic and detail-oriented professional to join our team in the role of Client Servicing Executive.
In this position, you will serve as a key liaison between clients and internal teams, helping to bring campaigns and events to life with excellence.
Key Responsibilities:
- Act as the primary point of contact for assigned clients, ensuring smooth communication and execution of deliverables.
- Support the end-to-end management of projects, campaigns, and events.
- Assist in handling client meetings and communications with professionalism and clarity.
- Work closely with internal teams to ensure client requirements are met on time and to a high standard.
- Manage social media accounts for clients – ensuring consistent, on-brand content and timely updates.
- Plan, execute, and monitor social media campaigns to increase awareness, engagement, and conversions.
- Bring in creative ideas and strategies to enhance clients' digital and offline presence.
- Coordinate with vendors and production teams for event-related requirements.
Requirements:
- 1–2 years of experience in client servicing, account management, marketing, or events (agency experience is a plus).
- Strong understanding of event management and/or production is an added advantage.
- Excellent communication and interpersonal skills – confident, articulate, and client-friendly.
- Comfortable with field work and attending in-person meetings.
- Outgoing personality with a passion for building strong client relationships.
About the Opportunity:
This role offers a unique opportunity to leverage your expertise in client servicing and marketing to drive business growth and success.
You will have the chance to work with a dynamic team of professionals who share your passion for delivering exceptional results and exceeding client expectations.
Benefits:
- Ongoing training and development opportunities to help you grow professionally.
- A collaborative and supportive work environment that fosters creativity and innovation.
- The opportunity to work with a diverse range of clients and projects, keeping your work interesting and challenging.
About Us:
We are a leading agency specialising in the gaming and lifestyle sectors. Our mission is to create campaigns that elevate our clients' status as coveted symbols, leveraging our vast resources—talent, media, content, and innovation—to bring bold ideas to life.
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