Customer Service Team Manager

3 days ago

Shimoga, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

We are seeking an accomplished Team Lead to spearhead a high-performing team of customer service associates.

This is an exceptional opportunity for a seasoned professional to utilize their leadership skills and drive business growth through process optimization, resource allocation, and quality assurance.

  • Leads a team of 15-20 customer service associates, empowering them to achieve Key Performance Indicators (KPIs).
  • Responsible for project execution, monitoring KPIs, and target compliance.
  • Adept in Google Suite, particularly Google Sheets and Google Slides, to facilitate efficient data analysis and collaboration.
  • Ensures effective resource allocation to meet productivity and quality metrics.
  • Documents issues as needed, ensuring adherence to policy and procedures.
  • Manages processes, resources, and system applications with precision.
  • Fosters a culture of excellence by following standard practices and business procedures.
  • Performs ad-hoc data analysis and contributes to process improvements as needed.
  • Validates operational processes and data inputs/outputs, ensuring compliance with internal quality standards.
Key Responsibilities
  • Monitors emails/chat taken by associates and provides constructive feedback.
  • Takes weekly, monthly tickets as per KRAs, driving accountability and performance.
  • Collaborates with the quality team to seek feedback on team performance and quality scores.
  • Conducts regular reviews for associates, fostering growth and development.
  • Prioritizes and assigns work to associates, initiating corrective measures to resolve day-to-day work-related problems.
  • Devises strategies to minimize attrition & absenteeism, promoting a positive work environment.
  • Organizes training programs for associates, enhancing their skills and knowledge.

About the Role

This role offers a unique blend of leadership, technical, and soft skills, requiring a strong ability to motivate, coach, and develop a high-performing team. If you are a results-driven professional with a passion for delivering exceptional results, we encourage you to apply.

  • Operations Manager

    4 days ago

    Shimoga, Karnataka, India beBeeLeadership Full time ₹ 94,50,000

    International Process Team LeadWe are actively seeking a highly skilled and experienced Team Leader to oversee our International Process operations.Job Description: The successful candidate will be responsible for managing a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Key responsibilities...

  • Customer Service Director

    4 days ago

    Shimoga, Karnataka, India beBeeService Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Service ManagerWe are seeking an experienced professional to lead and manage service operations for customers of press part tooling.Key Responsibilities:Manage Annual Maintenance Contracts to ensure timely execution, maintaining a high level of customer satisfaction.Proactively resolve customer complaints by engaging with customers to understand...

  • Customer Service Representative

    7 days ago

    Shimoga, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job TitleA Customer Service Representative plays a vital role in ensuring customer satisfaction by providing timely and effective support.This is an exciting opportunity to work with a dynamic team, handling customer inquiries, resolving issues, and delivering exceptional service.Key ResponsibilitiesBilling: Manage billing processes in accordance with...

  • Customer Service Expert

    5 days ago

    Shimoga, Karnataka, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled Customer Experience Champion to join our team. As a key member, you will play a vital role in ensuring exceptional customer experiences.Key Responsibilities:Manage customer inquiries via various channels to resolve issues efficiently.Provide timely, professional, and empathetic responses to guarantee high customer...

  • Customer Service Professional

    5 days ago

    Shimoga, Karnataka, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 60,00,000

    Customer Service RepresentativeJob Description:We are seeking a highly skilled customer service professional to handle voice and non-voice interactions. This role requires excellent communication skills, patience, and problem-solving abilities.Key Responsibilities:Voice Support:Respond to inbound customer calls in a professional and friendly manner,...

  • Customer Service Liaison

    1 week ago

    Shimoga, Karnataka, India beBeeCustomerCentricity Full time ₹ 8,00,000 - ₹ 12,00,000

    Discover a career opportunity that leverages your exceptional customer service skills as a Chat Process Executive. As a key member of our team, you will be responsible for handling customer inquiries via chat in a timely and professional manner.About the RoleThis is a full-time position requiring strong communication skills to interact with customers in a...

  • Representative Customer Service

    2 weeks ago

    Shimoga, Karnataka, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Experience RepresentativeWe are seeking a highly skilled professional to join our team as a Customer Experience Representative.Key Responsibilities:Provide exceptional customer service via inbound and outbound calls in a professional and polite manner.Analyze and resolve customer queries, complaints, and requests promptly and effectively.Process and...

  • Customer Service Representative

    1 week ago

    Shimoga, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Role: Customer Service RepresentativeAbout the Job:We are seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences, building strong relationships with clients, and driving business...

  • Customer Service Operations Lead

    4 days ago

    Shimoga, Karnataka, India beBeeOperations Full time ₹ 8,00,000 - ₹ 15,00,000

    Job DescriptionA key role in our team is available for a Customer Service Operations Lead. As a member of our expanding team, you will be responsible for ensuring customer satisfaction and resolving any issues that may arise.ResponsibilitiesManage a team of customer service representatives to ensure high-quality service deliveryDevelop and implement support...

  • Customer Service Representative

    3 days ago

    Shimoga, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 7,00,000

    Job Role Summary:We are seeking a highly skilled customer service professional to deliver exceptional service, resolve issues and ensure a positive customer experience.Main Responsibilities:Respond promptly and professionally to customer inquiries via phone, email and chat platforms.IDentify and resolve customer complaints efficiently while maintaining a...