Operations Manager

2 days ago


Shimoga, Karnataka, India beBeeLeadership Full time ₹ 94,50,000
International Process Team Lead

We are actively seeking a highly skilled and experienced Team Leader to oversee our International Process operations.

Job Description:

 

The successful candidate will be responsible for managing a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Key responsibilities include:

  • Managing day-to-day team activities to meet performance targets
  • Developing and implementing strategies to reduce shrinkage and attrition rates through effective people management practices
  • Collaborating with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, and team handling
  • Ensuring compliance with company policies and procedures while driving business growth through innovative solutions

Required Skills and Qualifications:

 

* Excellent verbal and written communication skills

* Strong leadership and management skills

* Experience in achieving and maintaining high levels of customer satisfaction

* Knowledge of banking operations and anti-money laundering (AML) regulations

Benefits:

 

* Competitive salary and benefits package

* Opportunity to work in a dynamic and fast-paced environment

* Professional development and growth opportunities

Others:

 

* Immediate joiners preferred

* Interested candidates can connect for further details


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