Customer Service Operations Lead

1 week ago


Shimoga, Karnataka, India beBeeOperations Full time ₹ 8,00,000 - ₹ 15,00,000

Job Description

A key role in our team is available for a Customer Service Operations Lead. As a member of our expanding team, you will be responsible for ensuring customer satisfaction and resolving any issues that may arise.

Responsibilities

  • Manage a team of customer service representatives to ensure high-quality service delivery
  • Develop and implement support strategies to improve customer experience
  • Analyze performance metrics to identify areas for improvement
  • Handle escalations and resolve customer complaints in a timely and professional manner

Requirements

  • Critical thinking and problem-solving skills
  • Strong communication and leadership abilities
  • Ability to work in a fast-paced environment
  • Experience in customer service or operations management

Benefits

This role offers a chance to grow with our company, develop your skills, and make a real impact on our customers' experiences.


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