Service Operations Manager

International Process Team LeadWe are actively seeking a highly skilled and experienced Team Leader to oversee our International Process operations.Job Description: The successful candidate will be responsible for managing a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Key responsibilities...

**Role Overview:**The successful candidate will lead the operational excellence of shared services operations, ensuring streamlined delivery of finance related services to multiple African markets. This encompasses financial control functions for the vertical.Key Accountabilities:Oversee the outsourced India-based shared services center supporting the...

Job Title: Service Management Specialist• Deliver expert-level support for service management processes in a high-stakes banking environment.• Collaborate with stakeholders to analyze and resolve complex technical issues.• Develop and implement process improvements to enhance operational efficiency.Become part of our team as a Service Management...

Job Title: IT Service Management ArchitectThe organization seeks a skilled ITSM architect to design, implement, and manage the configuration of its IT Service Management (ITSM) tools. As an ITSM architect, you will be responsible for developing and maintaining the ITSM infrastructure to support business operations.

Key Responsibilities:">Portfolio Management: Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery.Monitor performance metrics and take proactive measures to meet customer expectations.Ensure contractual obligations are met and maintained across service delivery operations.">Service Operations...

Job DescriptionWork Level: Junior LeadershipCore: Organized, Problem Solving, CollaborationLeadership: Organisation AlignmentIndustry Type: BankingFunction: Branch Operations ManagerKey Skills: Branch Operation,Operation,Operation Head,Branch Banking,Branch Operations,Deputy Branch ManagerEducation: GraduateNote: This is a requirement for one of the...

The ideal candidate will have the ability to oversee the daily operations of a retail store and complete tasks related to inventory tracking, marketing, and customer service. They should be confident sales professionals able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be...

Job DescriptionA key role in our team is available for a Customer Service Operations Lead. As a member of our expanding team, you will be responsible for ensuring customer satisfaction and resolving any issues that may arise.ResponsibilitiesManage a team of customer service representatives to ensure high-quality service deliveryDevelop and implement support...

Service Delivery ExecutiveAre you a seasoned professional with a passion for delivering exceptional service? We are seeking an experienced Service Delivery Executive to lead our service delivery system from the ground up.This role is ideal for a professional with 5+ years of experience in IT service management who can establish delivery frameworks,...

Job OverviewTechnical Support LeadThe role of Technical Support Lead is to oversee a team of technical support engineers and coordinate urgent and complicated support issues.Manage service availability and SLA adherence for 24X5/7 operations, ensuring seamless delivery of IT services.Train and mentor junior engineers to enhance their troubleshooting skills...