IT Service Delivery Manager

2 days ago

Shimoga, Karnataka, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview

Technical Support Lead

The role of Technical Support Lead is to oversee a team of technical support engineers and coordinate urgent and complicated support issues.

  • Manage service availability and SLA adherence for 24X5/7 operations, ensuring seamless delivery of IT services.
  • Train and mentor junior engineers to enhance their troubleshooting skills and knowledge, promoting professional growth and development.
  • Develop and mature project management skills to lead IT and Support Helpdesk projects on-time and with quality, meeting stakeholder expectations.
  • Lead the implementation of ITIL standards in service delivery practices and develop phone/ticket/email escalation processes, ensuring efficient issue resolution.
  • Act as an escalation point for all requests and incidents, providing timely resolution and information sharing within the organization.
  • Maintain IT service desk policies, procedure documentation, records, and reports in compliance with organizational requirements, ensuring data accuracy and integrity.
  • Oversee IT assets and vendors for procurement, repair, and maintenance, ensuring optimal resource allocation.
  • Foster positive relationships with end-users, cross-functional teams, and drive customer satisfaction through exceptional service delivery.
  • Conduct annual performance evaluations and provide data and reporting of KPIs and trends to the IT department, informing strategic decisions.
  • Review survey feedback to improve services, tools, and support experience, driving continuous improvement.

Key Requirements

To succeed in this role, you will require:

  • A Bachelor's degree in Engineering or a Technical discipline, with knowledge of servers, desktop OS, O365, networking, firewall, Windows AD, domain controller, hardware, software applications, server maintenance, etc.
  • A minimum of 15 years of total IT experience, with at least 5 years in IT Helpdesk/Service Desk management in an Enterprise environment.
  • ITIL certification and 24X5/7 Global Support Operations Management experience, ensuring expertise in service delivery and management.

About the Role

This is a unique opportunity to join a healthcare information management company that provides innovative solutions to elevate financial and clinical performance. Our transparent and risk-adjusted solutions drive better outcomes, making us a leader in the industry.

  • Senior Service Delivery Manager

    6 days ago

    Shimoga, Karnataka, India beBeeService Full time ₹ 8,00,000 - ₹ 10,00,000

    Key Responsibilities:">Portfolio Management: Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery.Monitor performance metrics and take proactive measures to meet customer expectations.Ensure contractual obligations are met and maintained across service delivery operations.">Service Operations...

  • Service Delivery Leader

    15 hours ago

    Shimoga, Karnataka, India beBeeManagement Full time ₹ 76,30,000 - ₹ 1,15,50,000

    About This OpportunityAs an Assistant Manager, Service Delivery Unit, you will play a pivotal role in leading and managing internal delivery teams to review incidents, problems, and operations issues impacting clients. Your primary goal will be to drive teams to remediate problems and provide root cause analysis as needed.You will lead and supervise Service...

  • Senior Service Delivery Manager

    1 week ago

    Shimoga, Karnataka, India beBeeServiceDelivery Full time ₹ 25,00,000 - ₹ 30,00,000

    Senior Service Delivery ManagerThe role of Senior Service Delivery Manager is a critical leadership position that oversees the end-to-end operations of a premium US Telecom customer program. The incumbent will act as a key liaison between external clients, internal operations, and support teams.This role serves as the primary point of contact for both...

  • IT Service Delivery Expert

    2 days ago

    Shimoga, Karnataka, India beBeeService Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Senior IT Service Management TrainerWe are seeking a seasoned professional with expertise in IT service management to oversee our ITSM practices, train, mentor and develop fresh graduates entering the IT services field.Key Responsibilities:Designed and delivered structured training programs for graduate trainees on ITIL principles, service...

  • Expert IT Service Delivery Professional

    15 hours ago

    Shimoga, Karnataka, India beBeeIT Full time ₹ 1,74,00,000 - ₹ 2,19,00,000

    Job Title: IT Service Assurance ManagerOverview:We are seeking a seasoned and proactive IT service assurance professional to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP regulations, and support the organization's...

  • Delivery Services Coordinator

    2 days ago

    Shimoga, Karnataka, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000

    Logistics Operations Manager JobThis role is a great opportunity to lead and manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes.About This Role:We are looking for a skilled Logistics Operations Manager to oversee daily last mile delivery operations, manage a team of delivery professionals, and...

  • Global HR Service Delivery Specialist

    2 days ago

    Shimoga, Karnataka, India beBeeTransformation Full time ₹ 75,00,000 - ₹ 1,00,00,000

    Job Opportunity:Seeking an experienced HR Operations Manager to lead the delivery of efficient, scalable, and employee-centric services across global operations.Key Responsibilities:Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across entities.Ensure consistent and high-quality service...

  • Experienced Delivery Manager Wanted

    1 day ago

    Shimoga, Karnataka, India beBeedelivery Full time ₹ 20,00,000 - ₹ 28,00,000

    Job OverviewWe are seeking a seasoned Delivery Manager to spearhead the execution of AI programmes and ensure world-class delivery of innovative solutions.The ideal candidate will be responsible for leading cross-functional teams, defining delivery frameworks, and driving programme governance to achieve strategic objectives.This is an exceptional opportunity...

  • Service Operations Manager

    2 days ago

    Shimoga, Karnataka, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled Service Operations Manager to lead our team at Gandhidham & Ankleshwar.The successful candidate will be responsible for:Managing and leading the service team for DG sets and industrial equipmentEnsuring timely resolution of customer complaints and service requestsPlanning and monitoring preventive and breakdown maintenance...

  • Project Service Manager Position

    2 days ago

    Shimoga, Karnataka, India beBeeService Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Title: Service Delivery ManagerThis role is responsible for the successful execution of IT service projects, overseeing project-based teams, and fostering a high-performance culture. As a key member of our team, you will be accountable for delivering exceptional results, driving innovation, and promoting a customer-centric approach.Key...