Expert IT Service Delivery Professional

1 day ago

Shimoga, Karnataka, India beBeeIT Full time ₹ 1,74,00,000 - ₹ 2,19,00,000

Job Title: IT Service Assurance Manager

Overview:

We are seeking a seasoned and proactive IT service assurance professional to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP regulations, and support the organization's mission to deliver high-quality healthcare solutions.

The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector, and excellent leadership and interpersonal skills.

Key Responsibilities:

  1. Oversee global IT service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions.
  2. Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders.
  3. Build and sustain strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.
  4. Align IT services with evolving business priorities and ensure timely communication and translation of those priorities across IT teams.
  5. Proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance.
  6. Conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.
  7. Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.
  8. Identify risks and issues in service delivery and implement timely corrective actions.
  9. Coordinate with technical teams to ensure smooth implementation and ongoing support of services.
  10. Manage escalations and ensure timely resolution of service issues.
  11. Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.
  12. Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.
Requirements:

10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.

Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.

Demonstrated experience managing cross-functional teams and vendors in a matrix environment.

Proven ability to manage complex projects and priorities under regulatory scrutiny.

  • IT Service Delivery Expert

    3 days ago

    Shimoga, Karnataka, India beBeeService Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Senior IT Service Management TrainerWe are seeking a seasoned professional with expertise in IT service management to oversee our ITSM practices, train, mentor and develop fresh graduates entering the IT services field.Key Responsibilities:Designed and delivered structured training programs for graduate trainees on ITIL principles, service...

  • IT Service Delivery Manager

    3 days ago

    Shimoga, Karnataka, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewTechnical Support LeadThe role of Technical Support Lead is to oversee a team of technical support engineers and coordinate urgent and complicated support issues.Manage service availability and SLA adherence for 24X5/7 operations, ensuring seamless delivery of IT services.Train and mentor junior engineers to enhance their troubleshooting skills...

  • Service Delivery Leader

    1 day ago

    Shimoga, Karnataka, India beBeeManagement Full time ₹ 76,30,000 - ₹ 1,15,50,000

    About This OpportunityAs an Assistant Manager, Service Delivery Unit, you will play a pivotal role in leading and managing internal delivery teams to review incidents, problems, and operations issues impacting clients. Your primary goal will be to drive teams to remediate problems and provide root cause analysis as needed.You will lead and supervise Service...

  • Delivery Services Coordinator

    3 days ago

    Shimoga, Karnataka, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000

    Logistics Operations Manager JobThis role is a great opportunity to lead and manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes.About This Role:We are looking for a skilled Logistics Operations Manager to oversee daily last mile delivery operations, manage a team of delivery professionals, and...

  • High-Quality Delivery Expert

    7 days ago

    Shimoga, Karnataka, India beBeeSpecialist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Strategic Delivery SpecialistWe are seeking a seasoned delivery expert to spearhead high-quality project delivery and drive strategic growth. The ideal candidate will possess exceptional project management expertise and a proven track record of accelerating software delivery.About the RoleThe successful candidate will be responsible for overseeing the...

  • Order Management Expert

    1 week ago

    Shimoga, Karnataka, India beBeeStrategic Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Opportunity: Order Management ExpertThe role of an Order Management Expert revolves around overseeing order entry processes with exceptional communication and organizational skills. A seasoned professional in this position will be responsible for managing orders and deliveries according to the service level agreement, providing timely support to clients...

  • Senior Service Delivery Manager

    7 days ago

    Shimoga, Karnataka, India beBeeService Full time ₹ 8,00,000 - ₹ 10,00,000

    Key Responsibilities:">Portfolio Management: Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery.Monitor performance metrics and take proactive measures to meet customer expectations.Ensure contractual obligations are met and maintained across service delivery operations.">Service Operations...

  • Expert Tax Professional

    1 day ago

    Shimoga, Karnataka, India beBeeTax Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Opportunity for Tax Expert We are seeking a highly skilled and motivated Tax Associate to join our team. The ideal candidate will have a strong background in accounting, taxation, and payroll management. Key Responsibilities:Manage Accounting and Taxation Services: The Tax Associate will be responsible for handling accounting, taxation, and payroll...

  • Senior Service Delivery Manager

    1 week ago

    Shimoga, Karnataka, India beBeeServiceDelivery Full time ₹ 25,00,000 - ₹ 30,00,000

    Senior Service Delivery ManagerThe role of Senior Service Delivery Manager is a critical leadership position that oversees the end-to-end operations of a premium US Telecom customer program. The incumbent will act as a key liaison between external clients, internal operations, and support teams.This role serves as the primary point of contact for both...

  • Expert Project Delivery Lead

    5 days ago

    Shimoga, Karnataka, India beBeeproject Full time ₹ 15,00,000 - ₹ 25,00,000

    Project Management RoleWe are seeking an experienced professional to take on a Consulting Project Manager position. The successful candidate will be responsible for delivering consistent project governance, supporting commercial and planning aspects of project delivery, and ensuring alignment with strategic objectives.The role involves working closely with...