Current jobs related to Senior Service Delivery Manager - Shimoga, Karnataka - beBeeServiceDelivery
-
IT Service Delivery Manager
2 weeks ago
Shimoga, Karnataka, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job OverviewTechnical Support LeadThe role of Technical Support Lead is to oversee a team of technical support engineers and coordinate urgent and complicated support issues.Manage service availability and SLA adherence for 24X5/7 operations, ensuring seamless delivery of IT services.Train and mentor junior engineers to enhance their troubleshooting skills...
-
IT Service Delivery Expert
2 weeks ago
Shimoga, Karnataka, India beBeeService Full time ₹ 10,00,000 - ₹ 20,00,000Job Title: Senior IT Service Management TrainerWe are seeking a seasoned professional with expertise in IT service management to oversee our ITSM practices, train, mentor and develop fresh graduates entering the IT services field.Key Responsibilities:Designed and delivered structured training programs for graduate trainees on ITIL principles, service...
-
Service Delivery Leader
2 weeks ago
Shimoga, Karnataka, India beBeeManagement Full time ₹ 76,30,000 - ₹ 1,15,50,000About This OpportunityAs an Assistant Manager, Service Delivery Unit, you will play a pivotal role in leading and managing internal delivery teams to review incidents, problems, and operations issues impacting clients. Your primary goal will be to drive teams to remediate problems and provide root cause analysis as needed.You will lead and supervise Service...
-
Global HR Service Delivery Specialist
2 weeks ago
Shimoga, Karnataka, India beBeeTransformation Full time ₹ 75,00,000 - ₹ 1,00,00,000Job Opportunity:Seeking an experienced HR Operations Manager to lead the delivery of efficient, scalable, and employee-centric services across global operations.Key Responsibilities:Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across entities.Ensure consistent and high-quality service...
-
Senior AI Delivery Lead
2 weeks ago
Shimoga, Karnataka, India beBeeAI Full time ₹ 15,00,000 - ₹ 25,00,000Senior AI Delivery LeadWe are seeking a seasoned and accomplished AI Delivery Lead to spearhead the end-to-end delivery of AI-based projects. With a proven track record of successfully managing complex projects, you will be instrumental in driving customer satisfaction, timely delivery, and alignment with business objectives.
-
Expert IT Service Delivery Professional
2 weeks ago
Shimoga, Karnataka, India beBeeIT Full time ₹ 1,74,00,000 - ₹ 2,19,00,000Job Title: IT Service Assurance ManagerOverview:We are seeking a seasoned and proactive IT service assurance professional to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP regulations, and support the organization's...
-
Delivery Services Coordinator
2 weeks ago
Shimoga, Karnataka, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000Logistics Operations Manager JobThis role is a great opportunity to lead and manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes.About This Role:We are looking for a skilled Logistics Operations Manager to oversee daily last mile delivery operations, manage a team of delivery professionals, and...
-
Experienced Delivery Manager Wanted
2 weeks ago
Shimoga, Karnataka, India beBeedelivery Full time ₹ 20,00,000 - ₹ 28,00,000Job OverviewWe are seeking a seasoned Delivery Manager to spearhead the execution of AI programmes and ensure world-class delivery of innovative solutions.The ideal candidate will be responsible for leading cross-functional teams, defining delivery frameworks, and driving programme governance to achieve strategic objectives.This is an exceptional opportunity...
-
Senior Private Credit Fund Accounting Manager
2 weeks ago
Shimoga, Karnataka, India beBeeAccounting Full time ₹ 25,00,000 - ₹ 35,00,000Private Credit Fund Accounting LeadAt our organization, we are seeking a seasoned professional to oversee senior-level fund accounting services.Directly manage fund administrators and team members to ensure timely and accurate delivery of fund accounting services.Manage multiple funds, including private equity credit funds, requiring expertise in financial...
-
Service Operations Manager
2 weeks ago
Shimoga, Karnataka, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000We are seeking a highly skilled Service Operations Manager to lead our team at Gandhidham & Ankleshwar.The successful candidate will be responsible for:Managing and leading the service team for DG sets and industrial equipmentEnsuring timely resolution of customer complaints and service requestsPlanning and monitoring preventive and breakdown maintenance...
Senior Service Delivery Manager
3 weeks ago
The role of Senior Service Delivery Manager is a critical leadership position that oversees the end-to-end operations of a premium US Telecom customer program. The incumbent will act as a key liaison between external clients, internal operations, and support teams.
This role serves as the primary point of contact for both internal and external stakeholders, ensuring alignment with contractual obligations and service excellence. As a key leadership position, this role directly influences the growth trajectory of a dynamic and rapidly expanding business vertical.
Key Responsibilities:
- Operational Excellence: Lead operational improvements across the business vertical, optimize resource allocation, and track progress against defined business goals.
- Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
- Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
- Business Growth: Collaborate with Sales & Marketing teams across geographies to support and drive business expansion.
- Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with the client.
- P&L Ownership: Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
- Team Management: Oversee a large, high-performing team. Enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand. Provide vision and leadership with a data-driven approach.
- Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.
- Best Practices: Develop, share, and implement best practices across service offerings and domains.
- Compliance: Ensure full compliance with client-specific regulatory requirements and internal standards.
Profile & Experience:
- Experience: 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain, with at least 3+yrs supporting US Telecom in messaging domain.
- Industry Knowledge: Strong understanding of business trends, emerging technologies, and industry best practices.
- Analytical Acumen: Ability to streamline complex processes and make data-driven decisions.
- Leadership: Proven success in leading large teams (HC of 500+ FTEs), attracting and developing talent, and fostering a high-performance culture.
- Performance Management: Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics, consistently meeting or exceeding SLAs.
- Business Growth: Track record of driving performance and scaling operations in a matrix-driven organization.
- Stakeholder Engagement: Strong internal and external stakeholder management skills, with excellent communication, negotiation, and conflict resolution abilities.
- Education: MBA or Postgraduate degree preferred.
