Customer Service Representative

3 days ago

Shimoga, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 7,00,000

Job Role Summary:

We are seeking a highly skilled customer service professional to deliver exceptional service, resolve issues and ensure a positive customer experience.

  • Main Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email and chat platforms.
  • IDentify and resolve customer complaints efficiently while maintaining a positive attitude.
  • Provide accurate information using available resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback and actions taken.
  • Collaborate with internal teams (sales, technical, product) to ensure customer satisfaction.
  • Evaluate and escalate unresolved issues to the appropriate departments when necessary.
  • Foster effective communication and adhere to company guidelines and policies.
  • Maintain high standards for customer satisfaction and personal performance targets.

Key Requirements:

  • Proven customer support or client service experience is preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize tasks and manage time effectively.
  • Strong analytical thinking and attention to detail.
  • High school diploma or equivalent; a college degree is an asset.

About This Role:

This role offers opportunities for growth and development in a dynamic environment. If you have a passion for delivering exceptional customer experiences, this could be the perfect opportunity for you.

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