
Customer Experience Representative
9 hours ago
We are seeking a skilled Customer Experience Representative to join our team.
Job Description:
- Provide exceptional customer service via phone, email, and chat, ensuring prompt responses to inquiries.
- Efficiently resolve customer complaints while maintaining high levels of satisfaction.
- Offer accurate and clear communication across multiple platforms, addressing customer queries effectively.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Built strong relationships with customers by understanding their needs and providing tailored solutions.
- Utilize problem-solving skills to handle customer concerns and find efficient solutions.
Requirements:
- Graduation in any field or equivalent experience.
- 1-3 years of experience in customer service, preferably in the e-commerce sector.
- Proven track record in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in using customer service software and other relevant tools.
- Commitment to delivering exceptional customer service with a positive attitude.
What We Offer:
A dynamic work environment that fosters growth and development, along with opportunities for professional advancement.
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