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About Earthful
We are an FMCG company focused on the health and wellness space, seeking a skilled Customer Service Specialist to join our team.
Key Responsibilities:
- Handle customer inquiries and resolve concerns through various communication channels.
- Maintain in-depth knowledge of our products, policies, and processes to address customer inquiries effectively.
- Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
- Assist customers with order management, including placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
- Gather customer feedback and report common issues to improve the customer experience and product offerings.
Requirements:
- Experience in speaking with customers and resolving concerns with a good understanding of the product.
- Proficiency in using tools like Excel or similar.
- At least 2 years of experience in customer support, preferably in a high-growth startup.
- Excellent written and verbal communication skills in English.
- Ability to maintain confidentiality and work with sensitive information.
- Ability to handle multiple tasks with excellent organization skills.
