Customer Experience Advocate

2 days ago

Shimoga, Karnataka, India beBeeSolutions Full time ₹ 10,00,000 - ₹ 15,00,000
Customer Solutions Engineer / Deployment Officer

 

We are seeking a dynamic and creative Customer Solutions Engineer/Deployment Officer to join our team. As a key member of our product-driven environment, you will combine technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support.

 

Job Overview:

 

  • Develop a deep understanding of Sapaad's software products and services.
  • Act as the primary point of contact for customers in your city, building trust-based relationships.
  • Understand each client's business requirements and configure their Sapaad account accordingly.
  • Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.).
  • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers.
  • Share best practices to help restaurants maximize the value of Sapaad.
  • Provide remote and on-site support, ensuring high availability for your portfolio of customers.
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes.
  • Escalate critical issues promptly while coordinating with internal teams for resolution.
  • Communicate with users in clear, friendly, and professional language (verbal and written).
  • Proactively engage with clients to anticipate needs and offer solutions.
  • Delight customers and turn them into brand ambassadors for Sapaad.

 

Requirements:

 

  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains.
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks).
  • Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.).
  • Ability to train and educate end users across different roles.
  • Strong problem-solving skills, independent thinking, and ability to work under pressure.
  • Highly available and willing to travel locally within the assigned metro city for client visits.
  • Passion for technology, customer success, and delivering great user experiences.

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