
Lead Customer Advocate
2 days ago
About the Role
We are seeking a seasoned Customer Onboarding Expert to join our team. This is a pivotal role that requires strong leadership and organizational skills to manage customer onboarding, handle requests, and review renewal pipelines.
The ideal candidate will have a proven track record in building and improving customer onboarding processes, including training, implementation, and helping customers create solutions using our platform.
Key Responsibilities:
Customer Onboarding: Develop and implement effective onboarding strategies to ensure seamless customer experiences.
Process Improvement: Identify areas for improvement in customer onboarding processes and develop actionable recommendations.
Relationship Management: Foster strong relationships with internal and external teams to ensure successful account management.
About You
4-6 years of experience in a customer-facing role, such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant.
Proven experience in project managing customer implementations for enterprise clients or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies.
Advanced understanding of SaaS and Cloud-based software environments, including APIs, webhooks, and database structure.
A builder mindset, comfortable in a startup environment, taking projects from concept to delivery.
Ability to tease out nuanced details from customers, read between the lines, and solve complex problems.
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