Customer Service Representative for Healthcare Callers

1 week ago

Shimoga, Karnataka, India beBeeCustomerService Full time ₹ 42,90,426 - ₹ 74,43,495

Job Overview:

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone calls.

Your primary focus will be on delivering a first-class customer experience, ensuring that customer inquiries are resolved at the first point of contact. You will utilize your sound judgment and decision-making skills to assess and resolve complex customer requests, primarily over the telephone.

In this role, you will also be responsible for managing and updating customer interactions daily, generated through workflows and queues, on an account-wise basis. Your goal will be to achieve key and critical performance targets, ensuring efficiency measures are met in accordance with performance guidelines.

Key Responsibilities:

  • Assess and resolve customer inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.

Required Skills and Qualifications:

  • Strong verbal and written communication skills.
  • Neutral accent and good adaptation to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic demeanor.
  • Active listening skills.
  • Good data entry & typing skills.
  • Ability to multi-task.
  • Capable of handling fast-paced, innovative, and constantly changing environment.
  • Team player.
  • Ability to contribute to the process through improvement ideas.

Benefits:

This is a fantastic opportunity to grow your career in a dynamic and supportive environment. We offer competitive pay, comprehensive benefits, and opportunities for professional development.

Why Join Us?

We believe in hiring talented individuals who share our passion for delivering exceptional customer experiences. If you have a strong work ethic, excellent communication skills, and a commitment to continuous learning, we would love to hear from you.

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