Customer Service Representative
20 hours ago
A Customer Service Representative plays a vital role in ensuring customer satisfaction by providing timely and effective support.
This is an exciting opportunity to work with a dynamic team, handling customer inquiries, resolving issues, and delivering exceptional service.
Key Responsibilities
- Billing: Manage billing processes in accordance with E-Invoicing rules.
- Customer Support: Respond to customer queries on GST, e-waybill, and insurance.
- Sales Support: Provide assistance to the sales team when needed.
- Customer Coordination: Oversee dispatch schedules, delivery timelines, and updates.
- Sales & Finance: Issue proforma invoices and follow up on payments.
- Warehouse & Dispatch: Coordinate the dispatch of approved invoices.
- CHA & Customs: Liaise with CHA for import/export clearance and track clearance status.
- Head Office: Request stock, confirm inventory, and handle urgent escalations.
- Reporting: Maintain sales, payment, and dispatch records, and prepare regular performance and inventory reports.
Requirements
To be successful in this role, you will require:
- 5-10 years of experience in customer support and GST invoicing
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Strong organizational and time management skills
About Us
We are committed to delivering exceptional service to our customers. If you share our values and are passionate about customer service, we encourage you to apply for this exciting opportunity.
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