Technical Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team.
This is an exciting opportunity for individuals who are passionate about providing exceptional customer service and technical support. The successful candidate will be responsible for resolving technical issues related to Desktops, laptops, mobile devices, Cisco Phones, and other software applications.
- About the Role:
- Provide technical support via phone, email, and chat platforms.
- Resolve technical issues efficiently and effectively.
- Escalate complex issues to senior teams when necessary.
- Maintain accurate records of all incidents and problems.
- Collaborate with internal teams to resolve issues and improve processes.
Requirements:
- Technical Skills:
- Strong knowledge of Active Directory, ServiceNow Tool, Voice process, International Voice process, Outlook, and Microsoft 365.
- Proficient in troubleshooting hardware and software issues.
- Familiarity with virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
Preferred Qualifications:
- 2-4 years of relevant experience in troubleshooting technical issues.
- In-depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
- Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
What We Offer:
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
How to Apply:
- Send your resume and cover letter to [insert contact information].
- Apply online through our website.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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