Senior Customer Advocate

1 week ago


Malappuram, Kerala, India beBeeCustomerSuccess Full time ₹ 90,00,000 - ₹ 1,50,00,000
Customer Success Manager Job Description

We're seeking a seasoned Customer Success Manager to lead the post-sales customer journey.

As a key member of our team, you'll be responsible for coordinating across departments to ensure smooth order execution, providing timely updates to customers, and championing customer satisfaction across all touchpoints.

Key Responsibilities:
  • Act as the primary point of contact for customers post-sale. Understand customer-specific requirements and ensure accurate internal communication.
  • Coordinate closely with logistics, documentation, and finance teams to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers. Proactively inform customers of any delays or deviations, with timely resolutions.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
  • Champion customer satisfaction by anticipating needs and providing proactive support. Conduct post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Design and implement scalable processes to enhance the customer experience. Create SOPs and customer playbooks for internal teams to ensure consistent support.
  • Ensure timely and accurate documentation is shared with customers. Collaborate with compliance teams to meet export/import regulations as needed.
Requirements:
  • Extensive experience in sales, logistics, and operations
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Proactive and results-driven approach


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