
Senior Customer Advocate
1 week ago
We're seeking a seasoned Customer Success Manager to lead the post-sales customer journey.
As a key member of our team, you'll be responsible for coordinating across departments to ensure smooth order execution, providing timely updates to customers, and championing customer satisfaction across all touchpoints.
Key Responsibilities:- Act as the primary point of contact for customers post-sale. Understand customer-specific requirements and ensure accurate internal communication.
- Coordinate closely with logistics, documentation, and finance teams to resolve customer queries and issues promptly.
- Share regular shipment updates, delivery timelines, and documentation status with customers. Proactively inform customers of any delays or deviations, with timely resolutions.
- Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
- Champion customer satisfaction by anticipating needs and providing proactive support. Conduct post-delivery follow-ups to gather feedback and identify areas of improvement.
- Design and implement scalable processes to enhance the customer experience. Create SOPs and customer playbooks for internal teams to ensure consistent support.
- Ensure timely and accurate documentation is shared with customers. Collaborate with compliance teams to meet export/import regulations as needed.
- Extensive experience in sales, logistics, and operations
- Excellent communication and problem-solving skills
- Ability to work under pressure and meet deadlines
- Proactive and results-driven approach
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Customer Support Specialist
5 days ago
Malappuram, Kerala, India beBeeProblem Full time ₹ 20,00,000 - ₹ 50,00,000">Customer AdvocateThe ideal candidate is a customer-centric professional who proactively resolves issues. They will be responsible for converting customers into passionate advocates.">Effective communication with customers via phone and chat is essential to provide exceptional service.Providing knowledgeable answers to questions about products, pricing, and...
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Customer Service Advocate
6 days ago
Malappuram, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000Job SummaryWe are seeking a highly skilled and motivated individual to join our customer support team. As a key member, you will be responsible for providing exceptional service to customers, resolving their queries and issues in a timely and professional manner.About the RoleThis is a full-time on-site position that requires strong interpersonal skills,...
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Customer Experience Advocate
1 week ago
Malappuram, Kerala, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 75,00,000Customer Service Representative JobWe are seeking a skilled customer service representative to join our team. As a customer service representative, you will be responsible for managing and resolving issues by communicating with drivers and fleets.This role requires strong problem-solving skills, excellent communication skills, and the ability to work...
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Customer Experience Advocate
2 weeks ago
Malappuram, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000Job OpportunityWe are seeking a dedicated and detail-oriented Customer Service professional to fill a key role in our organization.In this position, you will serve as the primary point of contact for customers, ensuring a positive experience from their first interaction to resolution.Key Responsibilities:Respond to customer inquiries promptly and...
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Customer Success Advocate
1 week ago
Malappuram, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,50,00,000About this roleWe are seeking a skilled professional to serve as the first line of support for our partners, ensuring high-quality service and quick resolution of technical issues.Key ResponsibilitiesPartner Query SupportRespond to partner queries via email, live chat, or ticketing systems.Maintain strong First Response Time (FRT) and meet chat acceptance...
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Senior Corporate Counsel Position Open
1 week ago
Malappuram, Kerala, India beBeeLegalAdvisor Full time ₹ 3,60,000 - ₹ 7,20,000Job Title: In-House Legal AdvisorKey Responsibilities include drafting, reviewing and vetting contracts, agreements, affidavits and applications to ensure they are legally binding and compliant with regulations.Drafting and reviewing legal documents related to corporate, real estate and regulatory matters is a key part of this role.The ideal candidate should...
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Malappuram, Kerala, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 60,00,000Customer Service Representative Job DescriptionThis role is responsible for delivering exceptional customer service via phone calls, ensuring a positive experience for end customers and insurance companies. The ideal candidate will possess experience in RCM/DME for at least 1 year.The job involves making outbound calls to obtain prior authorization,...
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Developer Advocate
7 days ago
Malappuram, Kerala, India beBeeBackend Full time ₹ 15,00,000 - ₹ 25,00,000Senior Backend Developer OpportunityWe are seeking an experienced Senior Backend Developer to join our team. This role offers the opportunity to work on complex challenges related to data integration, processing, and automation.Key Responsibilities:Design and implement strategies for optimized data storage and high availability, ensuring seamless failover...
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Senior Director of Customer Retention
2 weeks ago
Malappuram, Kerala, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,00,00,000**Job Title:** Senior Director of Customer RetentionVice President role focused on driving long-term customer relationships, cross-selling and upselling in the Employee Health & Benefits domain.
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International Customer Service Ambassador
2 weeks ago
Malappuram, Kerala, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000As a seasoned customer advocate, you will be the primary point of contact for our international customers. This pivotal role requires exceptional communication skills and an empathetic approach to deliver top-notch support.We seek a quick-thinking problem solver who can navigate high-pressure situations efficiently while maintaining a professional demeanor....