Customer Success Advocate

2 days ago


Malappuram, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,50,00,000

About this role

We are seeking a skilled professional to serve as the first line of support for our partners, ensuring high-quality service and quick resolution of technical issues.

Key Responsibilities

Partner Query Support

  • Respond to partner queries via email, live chat, or ticketing systems.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.

Service Excellence

  • Ensure CSAT scores by delivering timely, accurate, and empathetic support.
  • Maintain high-quality written communication with typing speeds.

Partner Onboarding & Integration

  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.

Cross-Team Collaboration

  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

Requirements

We are looking for someone with 2–4 years of experience in partner or customer support roles, preferably in SaaS/B2B setups. Strong understanding of APIs, Webhooks, and third-party integration workflows is essential. Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms is required.

Apart from technical skills, excellent verbal and written communication skills are crucial for success in this role. Prior experience in SaaS customer success or technical support is a plus.

Benefits

  • Fast-Growing Environment: Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact.
  • Global Exposure: Collaborate with international teams and join exclusive partner events.
  • Create Real Impact: Help businesses achieve tangible outcomes through automation and smart engagement.


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