Customer Experience Growth Specialist

2 weeks ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

ADCI - BLR 14 SEZ - F07 is seeking a highly motivated and results-driven Customer Experience Growth Specialist to join our Amazon Vendor Services (AVS) Team in North America. This exciting opportunity allows you to shape and deliver on a strategy for managing AVS vendors, driving growth, and optimizing business performance.

About the Role

The ideal candidate will have 2+ years of sales or account management experience, with a proven track record of success in digital advertising and client-facing roles. You will be responsible for establishing long-term partnerships with key vendor partners, building successful communication channels, and executing joint business plans that deliver on key business opportunities and relevant KPIs.

Key Responsibilities

  • Establishing long-term partnerships with key vendor partners
  • Partnering with the Retail Category Team to build successful communication channels and set proper expectations
  • Building and executing joint business plans that deliver on key business opportunities and relevant KPIs
  • Conducting deep dive analysis on vendor issues and publishing recommendations and action plans based on data
  • Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers

Required Skills and Qualifications

  • 2+ years of sales or account management experience
  • 2+ years of digital advertising and client-facing roles experience
  • Experience with Excel
  • Experience analyzing data and best practices to assess performance drivers
  • PREFERRED QUALIFICATIONS: Experience analyzing key open issues and resolution metrics for each of the managed accounts; Experience in relationship management within technology, start-ups, or SaaS Platforms

Benefits

We offer a competitive salary of $120,000 per year, making this an attractive opportunity for those looking to grow their career in a dynamic and innovative environment. As a valued member of our team, you will also receive benefits such as comprehensive health insurance, retirement plan matching, and paid time off.



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