Customer Experience Specialist

7 days ago


Bengaluru, Karnataka, India lastminute Full time

About Lastminute Group

Lastminute Group is a leading provider of travel-related services, simplifying the lives of travelers through technology. With a global presence in 40 countries and 17 languages, we offer a wide range of products and services, including flights, hotels, and holiday packages. As a key player in the online travel industry, we strive to deliver exceptional customer experiences.

Job Description

As a Customer Experience Specialist with our team, you will play a vital role in ensuring that our customers receive top-notch support. Your primary responsibilities will include:

  • Identifying customer needs and providing personalized solutions.
  • Resolving customer issues efficiently and effectively.
  • Maintaining a high level of product knowledge to provide expert advice.
  • Collaborating with internal teams to deliver seamless customer experiences.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A customer-centric approach and a strong passion for delivering exceptional service.
  • Proficiency in computer software and applications.
  • The ability to work in a fast-paced environment and prioritize tasks effectively.


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