Customer Experience Specialist
7 days ago
About Lastminute Group
Lastminute Group is a leading provider of travel-related services, simplifying the lives of travelers through technology. With a global presence in 40 countries and 17 languages, we offer a wide range of products and services, including flights, hotels, and holiday packages. As a key player in the online travel industry, we strive to deliver exceptional customer experiences.
Job Description
As a Customer Experience Specialist with our team, you will play a vital role in ensuring that our customers receive top-notch support. Your primary responsibilities will include:
- Identifying customer needs and providing personalized solutions.
- Resolving customer issues efficiently and effectively.
- Maintaining a high level of product knowledge to provide expert advice.
- Collaborating with internal teams to deliver seamless customer experiences.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A customer-centric approach and a strong passion for delivering exceptional service.
- Proficiency in computer software and applications.
- The ability to work in a fast-paced environment and prioritize tasks effectively.
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