Customer Service Representative

5 days ago


Gurgaon, Haryana, India Alight Solutions Full time

We are seeking a highly skilled Customer Service Representative to join our team at Alight Solutions in Gurgaon. As a key member of our customer service team, you will be responsible for providing exceptional customer experience through inbound calls, ensuring high-quality service and meeting client targets.

Key Responsibilities:

  • Provide timely and effective resolutions to customer inquiries and issues via phone
  • Meet or exceed client SLAs and targets for customer satisfaction, service level, average handle time, session time, wait time, and abandonment rate
  • Develop and maintain strong knowledge of client plans, provisions, and services to articulate complex information in a clear and concise manner
  • Collaborate with internal teams to ensure seamless customer experience and resolve escalations
  • Maintain accurate records and documentation of customer interactions and follow-ups

Requirements:

  • Graduate degree in a relevant discipline (BA, B.Com, BCA) with an aggregate of 55% or higher marks
  • 1-7 years of experience in international customer service roles, preferably in a voice-based environment
  • Excellent verbal and written communication skills with minimal grammatical errors
  • Basic computer operating skills, including MS Office applications, and typing speed to efficiently manage documentation
  • Ability to work evening/night shifts and possess good analytical skills, attention to detail, and excellent communication skills

What We Offer:

  • A competitive estimated salary of ₹500,000 - ₹700,000 per annum based on experience and qualifications
  • Opportunities for growth and professional development in a dynamic and supportive team environment
  • A chance to work with a leading global provider of human capital solutions and make a meaningful impact on clients' businesses

Immediate Joiner Preferred: Candidates with immediate availability are encouraged to apply as we strive to fill this role as soon as possible.



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