IT Support Services Director

6 days ago


Bengaluru, Karnataka, India Pronto Consulting Services Pvt Ltd Full time

Pronto Consulting Services Pvt Ltd is seeking a highly skilled and experienced Support Manager to join our team. As a Support Manager, you will be responsible for leading and managing a team of customer support professionals to deliver high-quality services.

**Job Summary:**

Lead and manage a team of customer support professionals to deliver high-quality services. Develop and implement strategies to improve customer satisfaction and reduce escalation rates. Collaborate with cross-functional teams to ensure seamless operations and effective communication.

**Key Requirements:**

  • Minimum 5 years of experience in managing a customer support team.
  • At least 3 years of experience in Contract Lifecycle Management (CLM).
  • Excellent leadership, communication, and problem-solving skills.

**Estimated Salary:** ₹10,50,000 per annum



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