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Technical Support Specialist
1 month ago
At Outworks Solutions Private Ltd., we are seeking a highly skilled L2 Support Engineer to join our team in Noida. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our front-end components and platforms.
Key Responsibilities:
- Proactively monitor and troubleshoot front-end components, including customer and platform solutions, to identify and resolve issues promptly.
- Monitor and manage VMs, databases, and other critical jobs running on servers, performing initial research on any alerts or issues.
- Respond quickly to incident emails and support calls, identifying and coordinating with teams critical to resolution, or creating support tickets as needed.
- Perform daily manual checks on various workflow stages and execute manual smoke tests to ensure major functionalities are up and running.
- Compile MIS reports as required and possess knowledge of JavaScript, HTML, and PHP.
- Deploy fixes, with knowledge of managing and building ReactJs/Laravel production builds from Bitbucket for hotfixes.
- Have a strong background in Linux/Unix Administration and exposure to DevOps environments.
- Excellent communication skills are required to interact with US clients.
