Customer Success Associate
1 day ago
About MoEngage
We are a leading Marketing Technology Stack provider that helps brands redefine customer engagement in the mobile era. Our platform analyzes billions of data points to predict customer behavior and build marketing campaigns that proactively engage users.
As a Customer Success Associate at MoEngage, you will be responsible for onboarding customers, driving adoption of our product, and building relationships with marketing and product teams. You will also provide CRM and mobile marketing automation expertise to our clients.
Key Responsibilities:
- Onboard customers with integration support and drive adoption of our product
- Be the point of contact for accounts and be responsible for the growth of the customer
- Build relationships with marketing and product team POCs of the customer
- Provide relevant CRM and mobile marketing automation expertise to the customers
- Advise clients on the most effective ways to use our platform
Requirements:
- 1 to 3 years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
- Understanding of the Mobile Ecosystem & App Marketing
- Ability to understand customer requirements and see how MoEngage can add value in various ways
- Take ownership of the relationship post-sales and grow the customer
- Champion the product and be an evangelist
Perks:
- Work at Scale and challenge yourself
- Work with a smart team that grew up in the Mobile First world
- Work on an award-winning product, tech, and scale
- We have you sorted with our coolest tech and software - Gainsight
- Our learning program - Xcelerator to power your learning goals
- CSM Leaders like nowhere else and the coolest team you can imagine
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