Digital Customer Success Manager
1 day ago
About the Role
As a Digital Customer Success Manager at Alteryx, you will be responsible for delivering specific customer outcomes through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle. You will work closely with the Digital Customer Success team to build and innovate operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time.
Key Responsibilities
- Engage economic buyers and license administrators to activate production licenses through a personalized experience.
- Resolve customer needs by aligning them with the right resources through diverse digital mediums.
- Document verified outcomes with customers to help with account expansion.
- Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.
- Execute best practice customer engagement strategies and provide continuous feedback to improve our customer experience.
Requirements
- Minimum 2 years' experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role.
- Core or Advanced Certified in Alteryx Designer.
- A growth mindset that sees change as a positive and is comfortable with failing fast.
- Ability to learn analytics software.
- Ability to manage 50+ accounts at different stages in their lifecycle.
- Comfortable exploring data to uncover new customer insights.
- Leverages customer insights to create solutions to scale customer success motions.
- Sharing and reporting on the impact of your customer-facing activities.
- Ability to quantify and communicate customer outcomes internally and externally.
About Alteryx
At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
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