Digital Customer Success Manager

4 weeks ago

Bengaluru, Karnataka, India ALTERYX Full time

We're looking for problem solvers, innovators, and dreamers who are searching for a new challenge. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

As a Digital Customer Success Manager, you will specialize in delivering high-quality customer events across the customer lifecycle. This role requires effective communication, focused on ensuring a positive experience for attendees. As part of the Digital Customer Success team, you will work to execute, build & innovate tailored digital events to drive engagement with specific customer profiles (Decision Maker, Administrators & End Users) using the right content at the right time.

Key Responsibilities

  • You will be responsible for delivering weekly scheduled events.
  • Tailor communication to resonate with the specific needs and interests of the target audience.
  • Develop strategies to maximize attendee engagement before, during, and after events.
  • Monitor audience feedback and make real-time adjustments to improve the event experience.
  • Develop strategies to scale these programs further through pre-recorded experiences and on-demand experiences.

Required Qualifications/Skills

  • Core & Advanced Certification in Alteryx Designer (Alteryx Knowledge Advantageous).
  • Proven experience in event delivery (Remote Delivery Advantages).
  • Sharing & reporting on the impact of your customer-facing activities.
  • Ability to work efficiently under pressure and adapt to changing circumstances.
  • Proficient in event management software and tools.
  • Have a growth mindset that sees change as a positive & is comfortable with failing fast.
  • Fluency in Portuguese.
  • Working hours will be in America timezone (MST).

At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

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