Food and Beverage Operations Manager
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Food and Beverage Executive to join our team at AccorHotel. The successful candidate will be responsible for coordinating and assisting in opening and closing duties, ensuring that all settings are completed according to standards and procedures prior to the start of operation.
Key Responsibilities
- Supervise junior team members and casual labor under their leadership/section and ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Take and record restaurant banquet reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guests' requirements and preferences.
- Deliver food & beverage services in accordance to departmental standards and procedures.
- Ensure that all food & beverage are served according to service standard.
- Upsell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
- Try to remember individual patrons' names and their preferences to extend a personalized service.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
- Collect food and beverage supply requisition ensure that the stock collected is as per requisition.
- Handle guests' complaints and comments tactfully and efficiently. Report any complaints incidents or other irregularities to management.
- Supervise and assist in assigned work stations activities and oversee the operation of outlet in the absence of management.
- Assist other Food & Beverage outlets with their operations during peak times or when required.
Requirements
- Full-time employment
- No remote work
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