Food and Beverage Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Food and Beverage Executive to join our team at AccorHotel. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our food and beverage outlets.
Key Responsibilities:
- Outlet Operations: Coordinate and assist in opening and closing duties, ensuring all settings are completed according to standards and procedures prior to the start of operation.
- Team Supervision: Assist management in supervising junior team members and casual labor, ensuring all tasks assigned are carried out on time and according to instruction and departmental standards.
- Reservations and Orders: Take and record restaurant banquet reservations and cancellations in accordance with departmental standards, reconfirming reservations through phone calls or email on a daily basis.
- Food and Beverage Service: Take food and beverage orders according to guests' requirements and preferences, delivering services in accordance with departmental standards and procedures.
- Upselling and Promotions: Upsell and promote food and beverage offers at every available opportunity to maximize sales revenue, cross-selling other dining venues when the outlet is full.
- Guest Service: Try to remember individual patrons' names and their preferences to extend a personalized service.
- Food Safety and Hygiene: Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP).
- Supply Requisition: Collect food and beverage supply requisition, ensuring that the stock collected is as per requisition.
- Guest Complaints: Handle guests' complaints and comments tactfully and efficiently, reporting any complaints, incidents, or other irregularities to management.
- Outlet Supervision: Supervise and assist in assigned work stations' activities, overseeing the operation of the outlet in the absence of management.
- Inter-Outlet Support: Assist other Food and Beverage outlets with their operations during peak times or when required.
Requirements:
- Education: Relevant degree or equivalent experience.
- Language: Fluency in English.
- Experience: Minimum 2 years of experience in a similar role.
Working Hours: Full-time
Remote Work: No
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