Food and Beverage Operations Manager
4 weeks ago
Job Title: Food and Beverage Executive
Job Summary:
We are seeking a highly skilled Food and Beverage Executive to join our team at Accor. The successful candidate will be responsible for coordinating and assisting in opening and closing duties, ensuring that all settings are completed according to standards and procedures prior to the start of operation.
Key Responsibilities:
- Coordinate and assist in opening and closing duties to ensure a smooth operation.
- Supervise junior team members and casual labor, ensuring that all tasks are completed on time and according to instruction and departmental standards.
- Take and record restaurant and banquet reservations and cancellations, reconfirming reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guest requirements and preferences.
- Deliver food and beverage services in accordance with departmental standards and procedures.
- Ensure that all food and beverage are served according to service standards.
- Upsell and promote food and beverage offers to maximize sales revenue.
- Provide personalized service to guests, remembering individual patrons' names and preferences.
- Apply necessary precautions to maintain hotel food safety and hygiene standards.
- Collect food and beverage supply requisitions and ensure that the stock collected is as per requisition.
- Handle guests' complaints and comments tactfully and efficiently, reporting any complaints or incidents to management.
- Supervise and assist in assigned work station activities and oversee the operation of the outlet in the absence of management.
- Assist other Food and Beverage outlets with their operations during peak times or when required.
Qualifications:
Degree or diploma in hotel management.
Additional certification(s) in Food and Beverage will be an advantage.
Minimum 2 years of relevant experience in a similar capacity.
Good reading, writing, and oral proficiency in English language.
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