Food and Beverage Operations Manager

7 days ago


Delhi, Delhi, India NOVOTEL Full time
Job Title: Food and Beverage Executive

We are seeking a highly skilled and experienced Food and Beverage Executive to join our team at NOVOTEL. As a key member of our hospitality team, you will be responsible for delivering exceptional food and beverage services to our guests.

Key Responsibilities:
  • Opening and Closing Duties: Coordinate and assist in the opening and closing of the restaurant, ensuring that all settings are completed according to standards and procedures.
  • Team Supervision: Assist management in supervising junior team members and casual labor, ensuring that all tasks assigned are carried out on time and according to instruction and departmental standards.
  • Reservations and Orders: Take and record restaurant, banquet reservations/cancellations in accordance with departmental standards, and reconfirm reservations through phone calls or email on a daily basis. Take food and beverage orders according to guests' requirements and preferences.
  • Service Delivery: Deliver food and beverage services in accordance with departmental standards and procedures, ensuring that all food and beverages are served according to service standards.
  • Sales and Promotion: Up-sell and promote food and beverage offers at every available opportunity to maximize sales revenue, and cross-sell other dining venues when the outlet is full.
  • Guest Relations: Try to remember individual patrons' names and their preferences to extend a personalized service, and handle guests' complaints and comments tactfully and efficiently.
  • Food Safety and Hygiene: Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP), and collect food and beverage supply requisitions, ensuring that the stock collected is as per requisition.
  • Outlet Operations: Supervise and assist in assigned work station activities, and oversee the operation of the outlet in the absence of management.
  • Inter-Outlet Support: Assist other Food and Beverage outlets with their operations during peak times or when required.
Requirements:
  • Experience: Minimum 2 years of relevant experience in a similar capacity.
  • Language: Good reading, writing, and oral proficiency in English language.


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