Business Development Manager
1 week ago
We are a leading learning solutions company providing comprehensive services across Universities and Corporates.
Our exclusive partnership with 40 of India's largest Universities across 16 Indian states enables us to train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, and certificate programs.
Earn an Estimated INR 10-15 Lakhs per annum as a Business Development ManagerThe ideal candidate will be responsible for hiring, training, coaching of call center counsellors and preparing reports to analyze call center data, improve processes, and maximize efficiency.
Responsibilities include:
- Hiring, training, coaching of call center counsellors
- Preparing reports and analyzing call center data to improve processes and ensure resources are properly allocated
- Performance review - prepare metrics and MIS, track reports on callers performance
- Liaison with Client, SPOCs and submission of desired reports
- Receive target, monitor performance, and update management on the state and progress
To succeed in this role, you should possess:
- Strong communication skills, team leading abilities, and problem-solving skills
- Exceptional interpersonal, customer service, and conflict resolution skills
- Patient and dynamic personality, open to working beyond fixed office hours
- Decisiveness, attention to detail, and ability to multitask under pressure
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