Bereavement Support Specialist

2 days ago


Chennai, Tamil Nadu, India HCLTech Full time
Company Overview:
HCLTech is a leading technology company that offers a range of services, including IT and business process outsourcing. Our mission is to help our clients succeed in an increasingly complex and interconnected world.

Job Description:
We are seeking a highly skilled Bereavement Support Specialist to join our team. As a Bereavement Support Specialist, you will be responsible for providing support to individuals who have experienced a loss. This includes processing bereavement-related cases from initiation through to resolution, validating and amending application details related to deceased accounts, and providing feedback to the team on potential improvements in processing quality.

Required Skills and Qualifications:
To be successful in this role, you will need to have a strong analytical skillset, excellent communication skills, and attention to detail. You will also need to have experience in Banking/Financial services, preferably in Bereavement Financial Services. Additionally, you should have a Graduate degree in any stream, with Commerce/Finance being preferred. SME experience is also essential.

Benefits:
In return for your hard work and dedication, we offer a competitive salary of ₹**8.5 lakhs per annum**, as well as a range of benefits, including cab facility (home pickup & drop) and 5 days working. We also offer continuous opportunities for career growth and development, as well as transparent communication with senior-level employees.

Key Responsibilities:
This role involves several key responsibilities, including:
• Processing bereavement-related cases from initiation through to resolution
• Validating and amending application details related to deceased accounts
• Providing feedback to the team on potential improvements in processing quality
• Responding to escalations and support emails or phone calls in a professional and empathetic manner
• Collaborating with team members to ensure all customer requests are addressed within service level agreements (SLAs)
• Assisting in training new team members on policies and procedures
• Maintaining detailed records of case progress and providing management with timely updates
• Ensuring compliance standards and quality measures are maintained in all tasks

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