Senior Bereavement Financial Services Analyst

5 days ago


Chennai, Tamil Nadu, India HCLTech Full time
Job Summary

We are seeking a Senior Bereavement Financial Services Analyst to join our team at HCLTech. This is an excellent opportunity for individuals with experience in bereavement financial services and a strong analytical skillset.

Key Responsibilities:

• Process bereavement-related cases from initiation through to resolution, ensuring accurate and timely execution of tasks.
• Validate and amend application details related to deceased accounts, ensuring compliance with policies and procedures.
• Provide feedback to the team on potential improvements in processing quality.
• Respond to escalations and support emails or phone calls in a professional and empathetic manner.
• Collaborate with team members to ensure all customer requests are addressed within service level agreements (SLAs).
• Assist in training new team members on policies and procedures.
• Maintain detailed records of case progress and provide management with timely updates.
• Ensure that compliance standards and quality measures are maintained in all tasks.

Required Skills and Qualifications:

• Graduate in any stream (preferably in Commerce/Finance).
• Must have SME experience.
• 4+ year of experience in Banking/Financial services especially in Bereavement Financial Services preferred.
• Excellent communication skills and attention to detail.
• Strong analytical skills and good comprehension of English.
• Familiarity with MS Office (Word, Excel, etc.).

Benefits:

• Cab facility is Available (Home pickup & Drop)
• 5 Days working
• Opportunities for career growth and development
• Competitive salary: ₹12-18 Lakhs per annum

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