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Technical Service Professional

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeFieldService Full time ₹ 8,00,000 - ₹ 15,00,000

We are seeking a skilled Field Service Coordinator to join our team.

Job Summary:

The ideal candidate will be responsible for ensuring the smooth operation of our service network, providing technical support and training to customers, and maintaining accurate records of service activities.

Key Responsibilities:

  • Install, maintain, and repair products at customer locations.
  • Diagnose issues efficiently and resolve warranty complaints.
  • Provide on-site technical support and training to customers.
  • Coordinate with internal technical and service teams for escalations and quick resolutions.
  • Maintain accurate records of service activities, visits, and complaint status.
  • Ensure compliance with safety standards and protocols.
  • Build strong and lasting customer relationships.

Desired Skills & Competencies:

  • Strong technical knowledge of mechanical or electrical systems.
  • Troubleshooting and repair expertise in industrial or railway equipment.
  • Good problem-solving and decision-making abilities.
  • Willingness to travel extensively within the assigned region and across India.
  • Strong communication skills with a customer-first mindset.

Qualifications:

  • Diploma / ITI in Mechanical or Electrical Engineering.
  • Freshers and experienced candidates are welcome.
  • Prior experience in manufacturing, engineering, or railway industry preferred.

This role requires strong technical expertise, problem-solving skills, and excellent customer service with frequent travel.