Technical Support Expert

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Technical Support Specialist

Job Overview:

As a Technical Support Specialist, you will provide remote technical assistance to customers related to computer systems and software. Your primary responsibility will be to diagnose, troubleshoot, repair, and debug complex equipment or software.

Key Responsibilities:

  • Provide exceptional customer service and maintain professional relationships with clients.
  • Gain knowledge of assigned customers' technical environments.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues using available tools and resources.
  • Engage additional support when necessary.
  • Communicate effectively with management, peers, and account teams.
  • Stay up-to-date on Aspect products and strategy.

Ideal Qualifications:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills.
  • Professional demeanor to maintain and enhance customer relationships.
  • Ability to use professional concepts and company policies to solve routine problems.
  • Ability to pass a background check may also be required.
  • Physical requirements include sitting for long periods of time.

Benefits and Perks:

  • Work on impactful projects that make a difference.
  • Be part of a collaborative and inclusive culture.
  • Enjoy competitive compensation and benefits.
  • Access professional development opportunities.
  • Join a team passionate about innovation and excellence.

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