Senior Technical Support Expert

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary

We are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our customers and ensure their satisfaction with our products and services.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot complex technical issues related to software applications.
  • Collaborate with engineering teams to resolve intricate problems.
  • Document interactions and maintain records of customer inquiries and resolutions.
  • Contribute to the development and improvement of support processes and documentation.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or Information Technology.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a collaborative team.
  • Strong problem-solving skills and attention to detail.

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