Advanced Technical Support Professional

1 week ago


Morādābād, Uttar Pradesh, India beBeeSupport Full time US$ 1,00,000 - US$ 1,20,000

Job Title:

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Technical Expert

As a technical expert in support engineering, you will be responsible for providing specialized assistance to customers and partners.

Your primary focus will be on resolving complex technical concerns by analyzing situations or data that require thorough evaluation of multiple factors.

  • Provide technical expertise to customers and partners.
  • Configure, troubleshoot, and provide best practices to customers.
  • Manage support cases to ensure timely resolution and follow-up.
  • Conduct fault isolation and root cause analysis for technical issues.
  • Publish technical support bulletins and documentation in the Knowledge Base.
  • Review technical documentation for training materials, marketing collateral, and troubleshooting guides.
  • Travel to customer sites as required to expedite resolution of critical situations.

This role requires strong technical expertise, excellent communication skills, and the ability to independently debug complex networks. If you are a problem-solver who thrives in a fast-paced environment and is passionate about technology, we encourage you to apply.



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