Expert Technical Support Specialist

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 10,08,000 - ₹ 12,15,000
Technical Support Specialist

We are seeking a seasoned Technical Support Professional to provide expert technical guidance, resolve intricate issues, and collaborate with cross-functional teams to deliver exceptional service.

Main Responsibilities:
  • Deliver second and third-level technical support, addressing complex problems.
  • Collaborate with teams to identify and resolve technical challenges.
  • Manage and prioritize support requests for timely resolution.
  • Document and communicate technical solutions to customers and internal stakeholders.
  • Continuously improve support processes, tools, and systems to enhance customer experience.
Essential Skills and Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • 1-2 years of experience in technical support, with a focus on L2/L3 support.
  • Strong technical foundation, with expertise in ETLs, databases, and AWS cloud technologies.
  • Exceptional problem-solving and troubleshooting skills.
  • Excellent customer service skills, with effective communication.
  • Experience with support ticket management tools and processes.
About the Role:

This is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing expert technical guidance, resolving complex issues, and collaborating with cross-functional teams to deliver exceptional service.

What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a talented team of professionals.

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