Customer Service Professional

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeExperience Full time ₹ 8,40,000 - ₹ 12,10,000

Exceptional Customer Experience Specialist

We are seeking a skilled professional to assume the role of Exceptional Customer Experience Specialist.

Job Overview:

The successful candidate will be responsible for handling real-time customer inquiries with empathy and efficiency, managing escalations promptly, and ensuring timely resolutions.

Key Responsibilities:

  • Handle on-trip queries from customers in a timely and efficient manner.
  • Escalate issues promptly and ensure swift resolutions.
  • Coordinate with suppliers and service providers to resolve urgent matters.
  • Provide seamless assistance for itinerary changes or disruptions.
  • Maintain open communication with customers to ensure a smooth travel experience.
  • Document all queries and resolutions for continuous service improvement.
  • Collaborate closely with colleagues for smooth handovers.

Requirements:

  • 1-3 years of experience in customer-facing roles, preferably in travel operations or a related field.
  • Strong analytical and decision-making skills.
  • Excellent communication and problem-solving skills, with the ability to handle high-pressure situations.
  • Familiarity with travel bookings, reservations, and emergency procedures.
  • Ability to work independently and make quick judgments.
  • Customer-centric approach with a focus on delivering exceptional service.

What We Offer:

  • A competitive salary package.
  • Opportunity to grow professionally in a dynamic organization.
  • A collaborative and supportive team environment.

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