Customer Service Professional

1 week ago

Morādābād, Uttar Pradesh, India beBeeReservation Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking skilled professionals to support a leading short-term vacation rental company. This remote position is based in India, requiring exceptional communication skills for outstanding guest experiences and efficient reservation management.

If you are a proactive problem solver with a passion for customer service, we'd love to hear from you.

Key Responsibilities:

  • Process refund requests and resolve billing discrepancies in line with established policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.

Key Competencies:

  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

This role offers the opportunity to grow professionally and develop your expertise in reservation management. If you have strong communication skills, a customer-first mindset, and a passion for delivering excellent guest experiences, we encourage you to apply.

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