Technical Customer Service Representative

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 50,00,000 - ₹ 80,00,000
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance and ensuring customer satisfaction.

  • You will be the primary point of contact for customers experiencing technical issues, working closely with them to diagnose and resolve problems in a timely and efficient manner.
  • You will also be responsible for developing and maintaining knowledge base articles and other documentation to aid in troubleshooting and problem resolution.
Key Skills and Qualifications:
  • Technical Support and Troubleshooting skills: You must have experience in providing technical support and resolving complex technical issues.
  • Customer Support and Satisfaction skills: Excellent communication and interpersonal skills are essential for this role, as you will work closely with customers to understand their needs and provide solutions.
  • Strong Analytical Skills: You must be able to analyze complex technical issues and develop effective solutions.
  • Excellent Communication skills: Strong written and verbal communication skills are required for this role, as you will be communicating with customers and other stakeholders on a regular basis.
  • Ability to work independently and remotely: This role requires the ability to work independently and manage your time effectively, while also being able to collaborate with other team members as needed.
  • Experience in the travel and tourism industry is a plus: While not required, experience in the travel and tourism industry would be an asset for this role.
  • Bachelor's degree in Computer Science, Information Technology, or related field: A degree in Computer Science, Information Technology, or a related field is preferred, but not required.

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