Service Excellence Representative

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Service Excellence Representative Job Description

About the Role

We are seeking a highly skilled Service Excellence Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support.

Key Responsibilities:

  • Provide timely and professional responses to customer inquiries via phone, email, and chat.
  • Offer accurate information regarding services, procedures, and requirements.
  • Effectively handle and resolve customer complaints and issues with empathy and efficiency.
  • Evaluate and escalate complex queries to internal departments as necessary.
  • Maintain detailed records of all customer interactions and transactions.
  • Support clients in completing required forms and documentation.
  • Offer expert consultation and guidance on visa application processes and travel management.

Requirements:

  • Minimum 2 years of experience in a customer-facing role.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and task management skills.
  • Knowledge of visa application procedures and travel regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Able to work independently and collaboratively within a team environment.

What We Offer:

As a Service Excellence Representative, you can expect a challenging and rewarding career with opportunities for growth and development.

How to Apply:

If you have a passion for delivering exceptional customer service and are looking for a new challenge, please submit your application.



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