Night Shift Customer Service Representative

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative

About:

A professional AV design platform automates multiple types of drawings and documents, allowing designers to increase efficiency by 10X.

Position Overview:

We are seeking a dedicated Customer Support Associate to assist our customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly.

Key Responsibilities:

Customer Support

  • Respond to customer inquiries and resolve issues via chat and email during night shift hours.
  • Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.
  • Ensure timely and accurate documentation of customer interactions and resolutions.

Team Collaboration

  • Collaborate closely with other team members to ensure seamless customer support operations.
  • Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
  • Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.

Requirements:

This is an in-office day job.

Previous experience in customer support or a related field is preferred.

Excellent written communication skills with a strong command of English.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Comfortable working independently during night shift hours.

Familiarity with customer support software and ticketing systems is a plus.

Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Benefits:

Competitive salary

Paid time off

Training and development opportunities

Supportive team environment

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