Customer Service Representative

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 7,50,000 - ₹ 10,00,000
Product Support Associate Job Description

We are seeking a Product Support Associate to support users and help grow the platform through user insights and upselling opportunities.

Key Responsibilities:

  • Assist users via email and phone calls, ensuring a seamless experience.
  • Upsell premium packages and services, increasing awareness of our offerings.
  • Educate users about additional publishing services.
  • Gather user insights on their experience, identifying areas for improvement.
  • Share valuable feedback with internal teams to inform product improvements.

Requirements:

  • Strong communication skills (verbal and written).
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous).
  • A customer-first mindset and genuine passion for helping users succeed.
  • A proactive attitude toward upselling and promoting high-value services.
  • Ability to gather insights from user interactions and report key findings.
  • Willingness to learn and adapt in a fast-paced environment.

Benefits: Opportunity to make a meaningful impact on users' success and growth of the platform. Moreover, you'll be part of a team that empowers aspiring authors to publish their work with ease. Our goal is to provide an exceptional user experience and create a supportive community around publishing. If you're passionate about helping others achieve their goals, we'd love to hear from you

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