Customer Support Representative

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

Key Role: Customer Service Professional

We are seeking a highly skilled and customer-focused individual to deliver exceptional service, resolve issues, and ensure a positive customer experience across various channels.

Main Responsibilities:

* Respond promptly and professionally to customer inquiries via phone, email, and live chat.

Efficiently identify and resolve customer complaints while maintaining a positive attitude.

Provide accurate information by utilizing the right tools and resources.

Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.

Collaborate with internal teams to ensure customer satisfaction.

Elevate unresolved issues to the appropriate departments when necessary.

Adhere to established communication procedures and policies.

Contribute to team goals and meet or exceed personal targets for issue resolution.

Required Skills and Qualifications:

* Proven customer support or client service experience is preferred.

* Excellent verbal and written communication skills.

* Ability to multitask, prioritize, and manage time effectively.

* Strong problem-solving skills and attention to detail.

* High school diploma or equivalent; a college degree is advantageous.

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