
Customer Support Director
2 weeks ago
We are seeking a visionary leader to helm our global customer support operations.
Key Responsibilities:- Oversee customer support teams across US/EMEA time zones
- Lead and manage L1/L2 teams across multiple locations worldwide
- Drive escalation resolution, platform issue troubleshooting, and support key performance indicators
- Develop and implement support service level agreements, standard operating procedures, and quality metrics
- Foster exceptional customer retention through a customer-centric support approach
- Cultivate cross-functional collaboration with Product, Tech & Delivery teams
- Recruit, train, and mentor high-performing support teams
- Minimum 10 years of experience in customer support or leadership roles for SaaS platforms
- Proven track record of managing global enterprise accounts (US & EMEA preferred)
- Familiarity with DevOps/SaaS support ecosystem
- Excellent English communication and escalation management skills
- Strong KPI management, data analytics, and customer engagement expertise
- Hospitality SaaS experience is highly desirable
-
Customer Support Specialist
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000Customer Support RepresentativeWe are seeking a highly skilled professional to join our team as a customer support specialist. The successful candidate will be responsible for providing exceptional customer service and support to our clients.Provide timely and effective solutions to customer inquiries via phone, email, or chat.Work closely with...
-
Project Director
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeproject Full time ₹ 15,00,000 - ₹ 20,00,000Job Title:Project DirectorJob DescriptionWe are seeking a seasoned Project Director to oversee and execute projects from inception through to final delivery. The ideal candidate will have experience in managing multiple projects concurrently, ensuring seamless coordination and timely completion.The successful candidate will possess excellent project...
-
Customer Support Professional
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeCommunication Full time ₹ 19,000 - ₹ 23,500Customer Service ExpertWe are seeking a highly skilled professional to deliver exceptional customer service and support.
-
Operations Director
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Job Title: Operations DirectorThis is a high-level position that oversees the operational planning and execution of cargo shipments.Key Responsibilities:Develop strategic plans for cargo movement to meet customer requirements.Lead negotiations with carriers to secure competitive pricing and maintain profitability.Approve and standardize rate offerings based...
-
Customer Support Specialist
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeField Full time ₹ 1,04,000 - ₹ 1,30,878Job Description">The primary responsibility of this role is to ensure seamless support and maintenance services to our customers. This involves regular visits to their premises to resolve any technical issues with our digital screens, ensuring they are running smoothly.">In addition to providing excellent customer service, the successful candidate will be...
-
Customer Support Representative
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000Key Role: Customer Service ProfessionalWe are seeking a highly skilled and customer-focused individual to deliver exceptional service, resolve issues, and ensure a positive customer experience across various channels.Main Responsibilities:* Respond promptly and professionally to customer inquiries via phone, email, and live chat.Efficiently identify and...
-
Procurement Director
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeProcurement Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Job Title:Procurement DirectorThis role is responsible for overseeing all procurement activities across the organization.Responsibilities:Develop and implement strategic procurement plans to support business objectives.Lead vendor identification, selection, negotiation, contracting, and performance management processes.Create and enforce procurement...
-
Customer Support Associate
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeCustomer Full time ₹ 4,20,000Job OpportunityThe ideal candidate will possess a bachelor's degree and have excellent language competency, or a minimum of one year's experience in customer service with proficiency in multiple languages. Adaptability to the project environment is essential, allowing the individual to execute tasks independently.Key Responsibilities:Handle customer calls...
-
Technical Customer Support Lead
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000Job OverviewTechnical Support Professional with a strong customer focus.About the PositionThis is a senior-level role requiring leadership skills and analytical abilities to oversee technical customer support operations.Key ResponsibilitiesManage a team of technical customer support specialists to ensure timely and effective issue resolution.Develop...
-
Director of Operations
2 weeks ago
Morādābād, Uttar Pradesh, India beBeeGeneral Full time ₹ 12,00,000 - ₹ 15,00,000We are currently seeking a seasoned hotel professional to lead our team and ensure the successful operation of our hospitality venture.Job Description:As a Director of Operations, you will be responsible for overseeing daily operations, managing staff, and driving revenue growth. You will serve as a key representative of our brand by delivering exceptional...